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";s:4:"text";s:19318:" I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. The perfect time to try to scam someone. Departure from Cancun Call us on +966125108055 Timing 10am to 7pm Let Us Call You WhatsApp Book Appointments with Branches About Destination Mexico is a country between the U.S. and Central America that's known for its Pacific and Gulf of Mexico beaches and its diverse landscape of mountains, deserts and jungles. Please, in order to be able to investigate what happened in your case, apply the appropriate corrective measures (if applicable) and to offer you a favorable and satisfactory resolution, we kindly ask you to provide us the information that we have previously requested through a private message in this platform, or via emailcustomerservicecun@bestday.com. how to we confirm our pickup. Lie #3. Need a Ride? Tripadvisor performs checks on reviews. Starting From $24.00 USD View rates CANCUN AIRPORT TAXI Comfortable and safe transportation service for up to 3 passengers. I met with the BD Experiences representative at my resort, Platinum Yucatan Princess, and booked an Isla Mujeres excursion for 3. So we ask some people they said go around the corner to BD experience. We had trsf to and from airport via BD via our tour operator, Westjet. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. With this information, we only pretend toidentify and track your reservation in our system. They're very helpful. 40 min late for the scheduled pickup and we are not happy to say the least. BD Experience BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Boat Tours & Water Sports, Tours, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.95 We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Canceled bus after confirmation without rectification. BD Experience: Transfers - See 8,719 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Shared Transportation in Cancun Mexico 2023 Select is focused ,type to refine list, press Down to open the menu, Search for "Paris" or "Colosseum" en $ USD Help Account Overview What's Included Meeting And Pickup What To Expect Additional Info Cancellation Policy Frequently Asked Questions Reviews Book online or call: +1 (702) 648-5873 Home Hilde Bec. Taking safety measures. Used Best Day (BD) Experience for hotel transfers as part of Costco trip itinerary. Shared Transfers 0. Finally, the whole ride took 30 min, no traffic on the way. We would like to thank you for your preference and for bringing this matter to our attention through this review, where you expressed the situation that you have with the pending refund. Unpleasant. Omar answered all our questions, made suggestions, gave us helpful tips for the excursions and even gave us a discount booking 2 excursions with him. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. L' Eclair Cafe & Reposteria. The representative that day was Alex Perez. It is always a pleasure to assist you and we remain at your disposal. Dont use them. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! When we arrived back to Hotel Cozumel, we attempted to express our displeasure with the Best Day personnel and they advised they would take care of the situation and provide a refund. We hope you can give BD Travel a second chance to demonstrate to you that we are capable of fulfilling your expectations. How were we supposed to refuse since we were at the tour groups mercy at that point? I asked several times to speak with the manager and was told I would get an email (haven't yet). I expressed my concern to my Rep and was offered an apology. This tour agency is set up inside Hotel Cozumel & Resort. What time will pick up be. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. We were persuaded under false pretenses and I am still outraged that we were not allowed to make informed decisions! My confirmation came from Costco who made my reservations. Do you have an email to contact BD Experience Cancun? And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? No one answered the local number, and the 1800 number was a nothing more than a sales scam for a medical alert device. Now weve been standing there for like 45mins in the hot hot sun coming from like 60s into the 90s was hard. Menu</b> options in all restaurants for . . Ser un placer servirle. Versace Yellow Diamond 50ml in Cancun duty free shops. (Available only in Cancun and the Riviera Maya). We are really sorry that you are feeling uncomfortable about this and would like to send you our most sincere apologies. We were then told that the others would be picked up at 6:30.One stated that they had arrived to pick us up at 4:30 and we were not there. I was finally able to find a working number through Costco Travel. 39. I am very grateful for the assistance of BD Experience on our recent trip to Playa Del Carmen. I feel they are dishonest. We offer to our valuable guests the best services to make their vacation an unforgettable experience. May we kindly ask that you review this information and do not hesitate to contact us again if you require additional assistance or clarification regarding any of the points raised. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. They're very helpful. We scheduled a transportation for a flight out. Fish therapy, zip bike and more more more are extra paid!! Not sure? Wasn't expecting such an outstanding service. Dear guest, I am not sure how it is still legal for this company to operate. I was like wait he hasnt gotten us our ride, then well tip him. This is the version of our website addressed to speakers of English in the United States. Certificate of Excellence Awarded by TripAdvisor in 2019. Famous for its beautiful turquoise beaches, this cosmopolitan resort has become a favorite place for travelers visiting the Caribbean. Sm 3 Mz 4 Lt 122 Loc B Huachinango Av. Total should have been $192. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. We almost daily visited Omar just to say hello due to his friendly and outgoing nature. Hilde Bec. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes, that was the excuse for not doing the job that it will take more time!!! Again, we appreciate your valuable feedback which help us to improve. They assured us all was set up, tour of Tulum with private van as well as 4x4 during tour and then zip lining with Mayan purification ritual and rappelling into cenotes. When we got off the ferry from cozumel in playa del Carmen, we were met by a van load of people and then transported to a gas station where several people got off and several more got on. They called multiple times and was left on hold each time. It is always a pleasure to assist you and we remain at your disposal. Yes Best Day Tours was the same as BD. Versace Yellow Diamond 50ml in Cancun duty free airport shops. Transfers again had been paid through Costco. That is in stormy, windy, cold weather. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. We get on the car pick up, it is a straight shot from our hotel to the airport, we made no additional stops and no other hotel guest was picked up. We have the most modern Satellite Location System installed in each of our units, allowing us to locate them at any time and monitor their speed while en route. Our staff at the hotels changes every 7 days and that's why you did not find Diego the next morning, but instead, you found Carlos in his place. Keep in mind we did go down about 10 min early to ensure wed be on time. Contact page of BD doesnt work, more than 10 emails sent. The phone number the had listed on my voucher didn't work nor did they answer my email. Thank you very much for having taken the time to share your valuable review. Lote 7 SM. Your adventure begins with a visit to Cancun, one of the main tourist destinations worldwide. Shared Transfers 0. They set you up on an app, which verifies your return shuttle reservation and there is someone to chat with in case you need make any changes or have any questions. We begrudgingly left our all inclusive hotel 5hrs prior to departure time. Respectfully: You can cancel this reservation up to 24 hours in advance for a full refund. Drinks included in each travel. Shame on you BD travel experience for allowing this kind of scam. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Well he walked away and said the car would be there shortly. Muchas gracias por ponerse en contacto con nosotros. Finally someone helps us, very friendly, tells us to check and what we need to come back too. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. Day 1 Arrival to Cancun. Unfortunately for their return, the company failed to pick them up. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. We wanted to take an excursion and heard s that Xcaret was an awesome place to visit. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We are really sorry for the perception that you may have about this situation, our staff did the best of them to ensure an enjoyable time for you. Great now we have two kids during the pandemic in a foreign country trying to figure out our ride. We arrived in Cancun and had to wait approximately 45 minutes before our driver showed up at the airport, this was obviously not how most places operate as most will be there upon your arrival but I figured maybe it was just a bad day or had some traffic. They bought a package for Xcaret at $135 per adult.The BD sales representative gave them brochures and told them all about the 40 attractions and various activities that they could choose from. But the tour we took with them was misleading. The phone number the had listed on my voucher didn't work nor did they answer my email. Adventures 0. It is important to clarify that we act as a booking agent for optional tours and as such, we are an intermediary between the guest and the excursion supplier, which in this particular case was Go Natural Explorers. Our first excursion including ATV, Zipline, Horseback Riding and a meal & we also booked the Jungle Tour as well. So we already are talking about$50 in cash that we paid extra after paying $250 for the tour for 2 people. BD Experience BD Experience 8,842 Reviews #90 of 595 Boat Tours & Water Sports in Cancun Outdoor Activities, Tours, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 159 Book in advance from 7,788.59 Lastly the morning of my last excursion the transportation never showed, which I know because I was waiting 30 minutes prior to pickup time. Terrible. BD Experience: Cancun Airport Transfer - See 8,716 traveler reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Corporate Offices in Mexico Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. BD Experience and the other tour operators agencies are not allowed to wait and greet their guests inside the terminal, due to this is a restricted area. I want to confirm a transfer booked through American Airlines. Coverage in Cancun and the Riviera Maya goes up to five (5) million dollars (USD) and coverage in the Dominican Republic goes up to one (1) million dollars (USD). I said know weve been waiting since 10:20 for our 10:30 pick up. There was a 5 gallon water jug for hand washing. Tripadvisor performs checks on reviews. We remain at your service. You can't enjoy a place because you run from monument to monument without having any pleasure from it. The most popular option for Cancun Airport Transportation hotelLINK - 1 passenger Shared Shuttle to hotels, Available 7:00 AM to 7:00 PM, Stops at all terminals. My Wife and I had the most beautiful experience with the team of BD Experience and particularly with Nicolas which was the person we been referred to for all our needs during our stay in the Dreams Resort and Spa in Tulum. I couldn't believe how low and unprofessional he was. He then called and got the second (more expensive) excursion cancelled. I do not recommend this Tulum Xel ha package. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. BD Experience: Airport shuttle - See 8,734 traveller reviews, 569 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. The meals on the excursions were awesome! Av. This tour agency is set up inside Hotel Cozumel & Resort. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. By BD Experience. Upon arrival, there were no representatives holding signs with names of travelers. We havent heard another word from him, nor do I want to. Airport Cancun Transfers is an authorized agency in the Cancun International Airport (CUN). We had been sitting outside since 4:20!!! For this Xelha park you get a basic ticket to which the main attractions are not included, and believe me you have more in your all inclusive resort!!! Lie #2. In cash. Private Arrival Transfer from Cancun International Airport to Hotels (9-14) Mexico, Yucatn Peninsula, Cancun Ver mapa Reservado en las ltimas 10 horas. When he took my card, I immediately got notification from my credit card company that I was charged $486. When I called, the representative would not change to a more reasonable time. In this case, we investigated with our staff what had happened and we were informed of the following points: As soon as BD Experience received your comments, a formal investigation was initiated (we were able to track your reservation number) and we would like to take this opportunity to share with you the results: upon your arrival at the airport (during the peak time) there was a long line of . I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. 26 2018 90- - -v: . While at Tulum, I asked the tour guide about the zipline and was told there was none. Once again, we want to apologize for this situation. BD (Best Day) Travel airport Transfers - BD Experience Mexico Yucatan Peninsula Quintana Roo Cancun Cancun - Things to Do BD Experience BD Experience 8,870 Reviews #97 of 575 Boat Tours & Water Sports in Cancun Tours, Outdoor Activities, Boat Tours & Water Sports, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico I have emailed customer service with no response. We (2 adults and 2 kids) went on 2 excursions and booked both excursions with Omar Malpica with BD Experience - directly at our resort. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. More than 30 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. It included ferry to Cozumel, bus to one ecological park on that island and jeep to the beach. We were not happy. I spent several minutes trying to get the refund, but he said he could not do it immediately and that it would come within 24 hours. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. Of course, nothing was as he promised. BD Experience, Flight changed to 6:50 on Thursday Jan 5. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. We received an email with our pick up time for our departure. We also sent the chargeback voucher to your email for your records Cancun. Thanks! Their representatives were very rude . BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. Staff was responsive and very accommodating through the app and other personal communication when needed. And reserved a private car through them. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We have extensive liability insurance to protect our passengers in Cancun and the Riviera Maya. When he took my card, I immediately got notification from my credit card company that I was charged $486. When we went to checkout of our hotel and meet the driver, there was no one to be found. BD Experience: Airport Transfers - See 8,829 traveller reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Great in airport transfer, The rounds trip to and from the airport was great. Overnight. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. Ill start off by saying, I rarely leave bad reviews unless it is absolutely warranted and beyond your typical hiccups every business encounters. Bonampak Mza 2. They are the only transfer service I use in Mexico. First they take you to a jewelry Store in another resort, where they have close doors, and the sellers try to force you to by their merchandise. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Shop online and collect your shopping at the airport . 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